Refund policy

• If any product you purchase online from JFLI is found to be defective aka damaged we will repair or replace the product, or offer you a refund or credit at our discretion as per the New Zealand Consumer Guarantees Act.

• You must contact us within 28 days of delivery confirmation, supply photos of the issue and an accurate description. 
  

• Due to the nature of the goods we sell We do not offer a return option for any goods sold. And all sales are final as per NZ consumer law.

• We ensure all products are up the highest standard before sending but sometimes mistakes are made. If this happens let us know by emailing with a photo of the issue and we will be only happy to resolve.

• If you change your mind after making a purchase there will be a fee of up to 10% fee of the total purchase price depending on your payment method deducted for any order that is processed and the later cancelled before shipping. This charge is due to merchant/BNPL and processing fees we are charged by our merchant providers plus other costs involved when a sale is processed, these fees and charges are not refundable to us when an order is cancelled.

• We advise thoroughly checking you are happy with a product before purchasing. We do our best to ensure photos and descriptions including sizing are clearly listed on all items. If in doubt you can use the chat button on the bottom right of your screen or email us hello@jfli.nz to ask any questions.

Any questions please email us hello@jfli.nz, reply to any email we've sent or click here to contact us